For several years, I have handled most of my financial stuff on-line. A lot of people do these days.
I have several sites I go to, including three banks, an investment site, my company’s retirements benefits site and the Social Security Administration.
Image - SSA splash page - click on it to see that you can’t log in on the Login page
The user interfaces for those sites are all different, but generally well organized and easy to use - all, that is, except the SSA. All the sites listed other than the SSA have a system of tabs or menus that make navigation fairly straight forward. Not the clunky old SSA, though - I guess you get what you pay for when going to the lowest bidder - the interface is counter intuitive, confusing to navigate through and often takes you in circles trying to find what you’re looking for.
For example, clicking the Login link (which is hard to find until you do it once) from the main SSA page takes you to the Login page - except you can’t log in there. You first have to decide from a list of things you can do if you have a password. Once you click on a link, you get to a page where you have to agree or disagree with the nonsensical rules listed there - still no login available. If you ‘agree,’ then you get to a page where you MUST enter your Social Security Number and a password. None of the other sites I visit allow this because they consider it a security risk. usually a user name and password and sometimes security questions like ‘What was your first dog’s name.’
After you log in, you arrive at a page and a half of stuff that tells you all about the page you selected. This is not a one time thing - every time you log in you have to land there and select a ‘continue’ button hidden at the bottom of the page. When you finally get to the page you chose, you get some funky stock browser form buttons, radio selection buttons, check boxes and such. It looks like shit compared to the commercial bank sites.
I went to the site today to try and change the tax withholding amount for my benefit. After several frustrating tries, I finally decided ‘you can’t get there from here’ and I gave up in disgust. Now riddle me this - how can we expect the morons in congress to do any kind of a decent job with healthcare or any other gubmint run programs when the Social Security and Medicare website is so fucked up?