norton.pngOur subscription for Norton (Symantec) Antivirus Protection will expire in 30 days or so. Today, I saw a charge on our credit card initiated by Norton for automatic renewal of our antivirus protection package.

We have been Norton customers forever, but due to their recent rejection of the NRA, we previously decided to seek internet cyber-protection elsewhere. Besides, the renewal rate was twice what we paid for it the last time we renewed.

I got on their website with my sign-in credentials and requested a refund of the credit card charge. Of course, it wasn’t going to be that simple. They required me to engage in a “chat” with one of their operatives to process the request.

Follows an excerpt of the chat:

Rahul: May I ask why you would like a refund of your Norton product?
Minstrel: I no longer wish to do business with Norton.
Rahul: Could you please tell me the issue. So that I can solve that. We do not want to lose customers like you.
Minstrel: Norton cut its ties with the National Rifle Association (NRA) of which I am a member. I will not do business with anyone who is against my right to self defense.
Rahul: I am sorry for the hassle caused to you. We are still in discussion with NRA team, so if you want to continue, you can still continue with Norton. I can definitely refund your order; however, if you like I can also offer you a 50% refund of the automatic renewal price, and you can continue to use your Norton Product for the next year. Is this something you might be interested in?
Minstrel: No I want to immediately discontinue my subscription.

The bottom line is that they will still charge my credit card for the automatic renewal but will issue a refund for the charge in 7-10 days. Good riddance to bad garbage.

We still have some other issues to resolve with companies that have shown their anti-2A bias. Again, I won’t hesitate to let them know why they are losing our business. I hope y’all are doing the same.

Who, other than Norton, provides good internet security for our Windows 7 and 10 machines? Any suggestions will be helpful.