RV Screen Door LatchA few weeks ago, we had the big RV down to the dealer in Avondale for some warranty work. We squawked several items, most of which were resolved to our satisfaction. One additional squawk that popped up due to one of the technicians errors was a broken latch for the screen door.

(Clickable) Image: The New Screen Door Latch

Our service advisor immediately ordered a replacement part for the door. In the meantime, we accepted the RV as it was and brought it home.

To shorten the story, the part arrived at the dealer’s place and the service advisor told us that we could pick it up. Well, the dealer’s location in Avondale is a one hundred mile round trip for us. I asked the advisor if they could ship the part to us. He went one better and said that since he commuted to his place just a few miles south of Wickenburg that he would meet us and hand over the part. We drove to a Family Dollar store and met him there.

We’re not used to someone going the extra customer service mile (actually several) to accommodate us. We thanked him profusely and took our latch home and installed it this morning. #campingworldofavondale